Ace Taxi About Ace Taxi
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HOW WE STARTED

About Ace Taxi

Ace Taxi Company was started in 1997 after a flight out of Hopkins International Airport was canceled and required travelers to stay overnight in Cleveland, Ohio. The next day, as the travelers attempted to make their way back to the airport from the North Ridgeville hotel they were staying, they found an astounding shortage of cabs able to handle the volume of calls.

And there - behind the front desk of his Travelers Inn Hotel - Bhupendra "Robert" Bavishi decided to start the business he had been planning for years.

"My heart went out to these stranded out-of-town guests," says Bavishi. "The taxi companies operating in Cleveland either could not handle the calls or did not takes the calls seriously. Either way, I knew I could do a better job."

Since that day, Ace Taxi has grown from 25 cabs to nearly 100 vans and 50 sedans today. And their fleet and services continue to grow!

"We understand that Clevelanders and the traveling public have a choice in the taxi company they choose," says Devang "DeVo" Bavishi, operations manager for the company and Robert's son. "Each call is important to us and we are committed to providing a reliable, safe, and clean ride to every customer - no matter the destination."

Ace Taxi maintains exclusive transportation service with various hotels, businesses and schools such as the Greater Cleveland Regional Transit Authority (RTA), Cleveland Public Schools, and several Greater Cleveland nursing homes.

WHAT MAKES US DIFFERENT

King USA GPS Terminal

Global Positioning System (GPS)
Ace Taxi's new GPS allows a controller at our headquarters to track all of our vehicles and dispatch the closest vehicle to your location. This efficient means of dispatching speeds up our customer service response time.

This service - which currently no other taxi company in Cleveland has installed or is operating - allows us to handle each call more efficiently and effectively. For more information about this new technology, check out Tranware and King USA.

Customer Service
We understand you have a choice in the company you choose to use for transportation services. We take our job and your expectations of us seriously.

Our customer service program is committed to making sure we have not only met, but exceeded your expectations. We simply do not allow ourselves to be average.

Our Commitment to Customers
Ace Taxi promises to offer our customers superior quality and service. That means:

  • the fare will be correct and fair
  • the vehicle will be clean, inside and out
  • the response to all calls will be prompt
  • the driver will be polite, helpful, and offer assistance if requested

    This commitment to safe service also means that:

  • the vehicle will have passed all safety inspections prior to accepting passengers
  • the vehicles will be properly licensed and insured
  • the driver will drive in a safe manner, taking the best route to the destination
  • the driver will have attended all prerequisite and periodic training as well as be properly licensed and insured

    If you feel your experience with Ace Taxi has not been what you expected, we invite you to call 216-361-8700 or email us at concerns@acetaxi.com.

    At the same time, if your experience has been a pleasant one, we would like to hear from you.

    We assure you that your call and advice to help us better our service will be worth your time.

    To read more about Ace Taxi, read through a few articles about Ace Taxi.




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